Click on one of the people below to find out more information.
I am glad to be back on
Through 17 years of automotive dealership employment, my experience ranges from prepping a vehicle for paint repairs all the way up to managing some of the best employees found in the world of customer service. I take pride in the fact that our employees treat our customers like family. That means giving each and every person the highest level of customer service and constantly striving to improve for the benefit of our customers. We know without satisfied customers we wouldn't have a business. When away from work I like to spend time with my beautiful wife, our two sons and our family dog. I also like to enjoy the many amenities our beautiful state provides. During the winter I enjoy snowmobiling; in the warmer months dirt biking, motorcycling and boating tend to take up my free time. I look forward to providing you and your family many years of the highest level of customer friendly service possible.
Chad Hively is the most recent addition to the Ray Laethem Chrysler Dodge Jeep Ram Service Department. As the new Service Manager, Chad brings a diverse skill set to the table including a vast knowledge of anything technical. In addition to being the onsite impromptu IT guy, Chad is very customer service orientated who strives to ensure each customer has the best possible experience.
Chad loves nothing more than being active. He played football all four years at Williamsport High School in Williamsport, PA and continues to stay active snowmobiling, drag racing motorcycles and boating. Chad currently lives in Saline, MI but he was born and raised Pennsylvania where his parents who have been married 52 years, still reside. Chad's first job was working at his parents restaurant before the young entrepreneur started his own construction business. Chad enjoys tropical locals and lists his trip to Hawaii as his favorite vacation to date.
Chad came to Ray Laethem after a former employer recommended him for the position. He likes helping his staff succeed and being a part of the Laethem family. Chad encourages customers to provide feedback on their experience and he works hard to make himself available and accessible to them whenever he can.
I have worked in parts and service for over 40 years. I enjoy my job because I like helping people and providing them with the parts they need. I have three children, two grandchildren and a wonderful wife. I have a passion for classic cars; I even restored a 1979 Lil' Red Express Truck. When I'm not here helping customers, my wife and I enjoy spending time camping and fishing.
I have worked in dealerships since 1972. I was pretty much raised in dealerships because my parents and family all had careers in the business. Over 38 years of my career has been dedicated to the collision industry. Here at Ray Laethem Motor Village Collision we have an excellent staff. Our management and factory trained technicians have over 75years combined experience. Our number one goal is customer satisfaction. We want to exceed your expectations and turn a bad experience into a pleasant one. In my spare time I enjoy boating and spending time with my family. Please visit our collision center for your next auto body repair and see for yourself what the Ray Laethem family has to offer.
I have been in the automotive business for 17 years. Through the years I have held many various jobs and worked in all departments of our dealership. My new role in customer service is very important and exciting to me. As we strive to give the best customer experience possible, please don't hesitate to contact me with any concerns or feedback you may have. In my spare time I have spent the last year and a half as the vice president for a non-profit organization.
After 25 years in the automotive business, Mary Underwood has taken on many roles. From answering phones to building deals to managing a team, Mary has done it all and then some. Having started her career at a small Ford dealership, in 1996 Mary eventually moved on to working at a GM dealership in Richmond, which became part of the Laethem family in 2007. In December 2011, Mary transferred to Ray Laethem Motor Village where she is utilizing her background and skills to take on her new role as Controller. Mary is deeply dedicated to her work and helping others. Family is incredibly important to Mary who has three adult children and two young grandchildren. She enjoys the great outdoors and loves to go camping. Mary looks forward to continuing her journey with the Laethem family and to providing exceptional customer care.
It is great to live close to work, as I am a Grosse Pointe resident living with my husband and son. When I'm not working I enjoy traveling, cooking and playing online poker.
My goal is to create a personal and stress free car buying experience. Because of that, customers choose to return to me for their next vehicle purchase and refer friends and family. You are in good hands! My experience includes customer service and banking. I have even owned several businesses, but my passion is in the automotive industry where I have worked for over eight years. I am always available to assist you with your car buying experience. I invite you to come in and test-drive your next Chrysler vehicle with me!
I have been helping customers find the perfect vehicle on Mack Avenue for over 15 years. My lovely wife and I have been married for 19 years and enjoy spending time with our 8 grandchildren. I am an avid fan of the game of golf. If I'm not playing golf, I'm watching golf!
During my years in the business I have achieved the title of "Salesman of the Year" six times. Helping my customers find the vehicle that is right for them at a price they are comfortable with is my goal. I am truly fortunate to have such a large group of loyal customers.
I respect each and every customer and I believe that is why they feel comfortable sending their friends and family to me.
I have been a certified Chrysler Sales Consultant for eight years and joined the Laethem family when they obtained the Chrysler franchise. I have been married for 20 years and have 2 daughters who are both students at
I am your car guy. I have been giving customers great service for the past 25 years. I started my career in parts and service but for the last 12 years I have been in sales. My philosophy is that friends buy from friends. If you treat people like friends then you help them make decisions that are good for them. That's why my customers keep coming back time after time, because they know they will be treated like a friend and you will be too!
I have been in the car business since 1998 and have sold Chrysler products since 2001. I live in
The automobile business is in my blood with over 15 years experience. I enjoy helping everyone find a vehicle that fits both their needs and budget. When I'm not helping customers purchase their vehicles I enjoy spending time with my wife and children. I also have a passion for music and have worked with Aretha Franklin on tour and in the studio since 1995.
I've worked in a Chrysler dealership for 20 years and have been master certified for 15 years. I have always stayed on the cutting edge of technology and specialize in customer service. Here at Ray Laethem we are committed to exceed our customer's expectations. In my spare time I enjoy spending time with my daughter and riding my motorcycle.
I have been a service consultant for
I am excited and proud to be a part of the
I started at Ray Laethem as a lube technician before becoming your
Christy Edwards joined Ray Laethem when it was just a twinkle in Jeff Laethem's eye. Christy grew up on the East side of Detroit and in East Detroit?now called Eastpointe, where she still lives today. She graduated from East Detroit High School, and her first job was helping customers at a Farmer Jack Supermarket.
Christy has two boys, ages 5 and 10 who she loves to spend her free time with. One of their favorite activities to do together is play video games. Meeting different people and helping to solve their problems are the things she likes best about her job. Next time you stop in at Ray Laethem Motor Village, be sure to say "hi" to Christy. We're sure she'll be happy to help you in any way she can.
I have been a dealership telephone operator for 12 years. I love getting to talk to our Laethem family customers everyday. In my spare time I love to read, watch old movies and take long walks.
Everyday Dan Hazelton orders the same thing for lunch from the Wendy's on Mack Avenue. It has become a well-known part of his routine as the Inventory Coordinator at Ray Laethem Chrysler Dodge Jeep Ram. Dan has been at this location for many years and over the course of several ownership and industry changes, Dan has seen it all. He has a ton of interesting stories to share about his many experiences only if you are lucky enough to be able to catch him as he zips around the dealership ensuring we have the widest selection of vehicles to choose from.
Born and raised in Grosse Pointe, Dan attended both Grosse Pointe North and Grosse Pointe South High Schools. He still lives in the area with his wife and has three adult children. Dan enjoys having the opportunity to get the best of both worlds working indoors as well as working on the lot outside. If we don't have the vehicle you're looking for, Dan will find it and coordinate efforts to get you the car you want as quickly as possible.
I am relatively new to the automotive business. After receiving my Bachelor's Degree in Public Relations from Wayne State University in 2007, I actually began my career working in event coordination and campaign management. Looking for a new opportunity in 2009, I stumbled upon an opening at this location and have not looked back since. In the time that I have been here I have taken on many roles and challenges, most recently serving as the Account Payables and Receivables Administrator. I am particularly looking forward to my newest challenge as the Customer Liaison Representative. In this role I will strive to assist you with any issues and concerns you may have, as well as work to improve your overall dealership experience. A recent newlywed, I enjoy nothing more than spending time with my husband and our friends and family. My hobbies include interior design, home improvement projects and photography.
In 2004 I started my dealership career as a greeter. Since then I have had multiple jobs in dealerships. In each role I had the opportunity to interact with customers, which I truly enjoy. I am currently working in the Laethem Motor Village cashiers office, making reservations and managing Account Receivables. In my spare time I love to bowl, read and spend time with my family.
I have been married for 22 years; I have three children and three grandchildren with a fourth on the way. My husband and I stay very busy with my grandson, Jaylon, who lives with us. He is envolved in many activities, which in turn involve us. I enjoy most sports and love to watch them both on TV and going to games. We were Lions tickets holders for many years, of course before they started winning. Right now my primary escape and relaxing time is in playing hidden object games on the computer. My dealership career was started 14 years ago working in this very building. I enjoy my role in Office Administration and being a part of the